Terms and Conditions Company Information Address: 2 Degree Field Halifax HX2 0LY 2 Degree Field is a rapidly expanding company dealing in both the Audio and IT industry. The company trades as 2 Degree Field and also under the name of XL Pro Systems. Terms and Conditions When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We deliver your order right away. We will normally send your order to you in 3 business days for software and hardware and 5-7 business days for computers and custom builds. International orders are generally received in under 14 days. If your item is not in stock, we will email you before deciding how to proceed. Taxable items have 15% VAT (sales tax) added. Any credit card details you entered are transmitted over a secure(SSL) link and stored using 128-bit encryption. Returns Policy We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee as long as items are sealed and in original packaging. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm You have a right to terminate your contract with us within 7 working days from delivery of your item except in the case of items that are custom made. If you wish to terminate the contract within 7 days you will be responsible for the courier costs of returning the item to us. Privacy Policy We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Any credit card details you entered are transmitted over a secure(SSL) link and processed using 128-bit encryption. Your financial details are not stored to minimise the possibility of fraud. We may use your personal information to contact you from time to time with offers that we have. We may contact you either by post, email or telephone. You can opt out of any further contact from us by putting your reasons for doing so in writing and sending to our address listed above.
Shipping Shiping Services We utilise different shipping services depending on your requirements: Royal Mail - for smaller items such as software or sound cards and accessories Courier Service (such as UPS / Business Post) - for larger items such as Complete systems and multiple orders Local Delivery Service (Evenings / Weekends) - for any size and quantity of order. (More Details Below) Local Delivery Service We offer customers a local Evening and Weekend delivery service for their goods as we understand that most of our customers work during the day and do not want to wait around for couriers! This service covers the following localities - Leeds, Halifax, Bradford, Hudderfield, Todmorden, Sowerby Bridge, Hebden Bridge and Wakefield. If in doubt or to make a request further away please call or email! This service operates at the following times: Weekday Evenings - 7PM till 10PM Weekends - Saturday - 10AM till 4PM / Sunday - 11AM till 4PM Shipping Charges Shipping charges are generated automatically from our shopping cart by weight and size. Generally the following shipping costs apply: Very Small Items (such as USB Pen Drives) - £1.99 Small Items (such as software and sound cards) - £3.99 Medium Items (larger sound cards or items that weigh a bit more) - £6.70 Large Items (Complete Systems) - £10 If you wish to query our shipping charges please give us a call or send us an email. Damaged Items If your item is damaged in transit please let us know immediatly! We will need you to keep all packaging and to re pack the item for collection by the courier. We will instruct you on what to do if this unfortunate incident does occur. |